Privacy Policy | Permexa Cleaning Services

1. Introduction

Permexa Cleaning Services (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (permexa.com) or interact with our services. Please read this policy carefully. By accessing or using our site, you agree to the terms below.

2. Information We Collect

2.1 Information You Provide

• Contact Forms: When you subscribe to our newsletter, request a quote, or fill out any contact form, you may provide your name, email address, phone number, and any additional message fields.

• Account Details: If you create an account on our site (e.g., to track service history), we collect your chosen username, password (securely hashed), and profile information.

2.2 Information Collected Automatically

• Usage Data: When you visit our website, we collect certain information automatically through cookies, web beacons, and similar tracking technologies. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and time stamps.

• Cookies: We use cookies to enhance your browsing experience, personalize content, and analyze site traffic. You can control cookie settings through your browser.

2.3 Information from Third Parties

We may receive information about you from third-party sources such as Google Analytics and advertising partners to provide targeted advertising and measure campaign effectiveness.

3. How We Use Your Information

We use the collected data for various purposes, including:

To provide, maintain, and improve our services and website functionality.
To process and respond to your inquiries, requests, and support tickets.
To send newsletters, promotional materials, and other communications you’ve opted into.
To personalize and tailor content, offers, and advertisements based on your preferences.
To monitor and analyze usage patterns and trends to enhance user experience.
To detect, prevent, and address technical issues, fraud, or security breaches.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers: We may share data with trusted third-party vendors for website hosting, email delivery, analytics, and marketing services.
Legal Compliance: If required by law, we may disclose your information to comply with a subpoena, court order, or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
With Your Consent: We may share information when you explicitly request or consent to such sharing.

5. Cookies and Tracking Technologies

Cookies are small files placed on your device that help us understand how you interact with our site. We use the following categories of cookies:

Essential Cookies: Necessary for site functionality, such as form submissions and secure areas.
Performance Cookies: Collect anonymous information about page visits, clicks, and errors to optimize performance (e.g., Google Analytics).
Functional Cookies: Remember user preferences (e.g., language selection, interface customization).
Marketing Cookies: Track user behavior across websites to display relevant ads and measure campaign performance (e.g., Google Ads, Facebook Pixel).

You can disable cookies or delete existing cookies via your browser settings. However, some parts of the site may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to your data is limited to authorized personnel who require it to perform their duties. While we strive to protect your data, no method of transmission over the internet or electronic storage can be 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct any inaccurate or incomplete data.
Deletion: Request deletion of your data where permitted by law.
Data Portability: Obtain your data in a machine-readable format and transfer it to another service provider.
Object: Object to processing of your data for direct marketing or profiling purposes.
Withdraw Consent: If processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond within applicable legal timeframes.

8. Children’s Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data without parental consent, we will delete the information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. If changes are significant, we may notify you via email (if you have provided one) or by posting a notice on our homepage.

10. International Data Transfers

Permexa Cleaning Services operates in Australia. If you access our site from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other jurisdictions where our servers or third-party service providers are located. By using our site, you consent to such transfers.

11. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Permexa Cleaning Services

147-189 Brisbane Rd, Biggera Waters QLD 4216, Australia

+61 7 5529 1734

contact@permexa.com